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Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. They require high level interpersonal, planning, time management and problem solving skills. This popular course will give new administrative assistants tools that will make them that person that the office can’t live without. Experienced administrative assistants will learn new tools that will make them more efficient and valuable than ever.
This course examines best practice behaviors and systems to productively contribute to a professional work team. These include practical tools and techniques to empower you to rapidly develop your communication, organizational and customer engagement abilities to expand both your role and your opportunities. Participants will also learn the core skills that will help them use their resources efficiently, communicate effectively, and collaborate with others skillfully.
Topics Covered
- Professionalism, career management and personal motivation
- Differentiate communication styles
- Assertive & effective communication
- Creating a positive first impression
- Manage workplace interactions
- Dealing with multiple managers
- Telephone & business etiquette
- Time management is self management
For more information or to enquire about a customized ifocus workshop, please phone +234-1-840-7116,
+234-803-212-4350, +234- 802-691-0990 or email info@skoptimalsolutions.com.