Two of the most important skills for a manager, and often also the most daunting, are to stand up in front of an audience and deliver a presentation, and to communicate effectively in writing, whether in formal business letters, email correspondence, or detailed reports. Both are influenced by the many unique variables including our knowledge, interest, skill, personality and emotions. This practical course will assist you to plan, organize and structure a range of business communication formats whilst giving you the opportunity to expand your own personal writing style.

Topics Covered

Planning your speech Break the task down into manageable format with the eight steps to preparing a successful presentation.		Developing visual support Understand the importance of visual support including when and how to use visuals effectively.
Improving your confidence Learn to use simple notes to improve your delivery, gain confidence, and connect with your audience.		Delivering your speech Suggested techniques for keeping your audience interested as you make a connection and help them understand.
Becoming a better writer Tools for planning and idea generation including constructing a mind map and how to make a flowchart.		Writing a business letter A framework and formula for a developing and writing a successful business letter.
Writing reports Suggested techniques for planning, organizing, writing, and dividing your report into sections.		Using email effectively Reduce your emailing time, improve your habits, avoid pitfalls, and learn how to send better emails.

Expected Outcomes

• Define substance, style, and purpose of your speech.
• Apply the eight key steps to a successful presentation.
• Improve delivery and gain confidence through an effective use of notes and visuals.
• Implement a prewriting plan in order to meet the desired objective of the correspondence.
• Apply professional layout, format and development of content.
• Use words and phrases that will improve the comprehension of your message.
• Adopt techniques to proof your document for spelling, punctuation and grammar.
• Use the four-step writing process as a framework for business correspondence.

Core Learning and Development Competencies

This course has been designed to support the development of the following core competency areas identified to facilitate individual and organizational success:

• Business acumen
• Creativity
• Spoken and written communications
• Confidence

Who Should Attend

• Business Owners
• Supervisors
• Team Leaders
• Secretaries and personal assistants
• Managers
• Anyone who would like to improve communication skills by applying the business principles of “plain English” when writing business correspondence including letters, emails, memos and reports.

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