|
|||||||||||||||||||||||||
Conflict is inevitable in teams, and it is often seen as difficult and uncomfortable. Most people will try to avoid conflict altogether, but as managers this can cause us problems in the long term. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.
This 1 day practical course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. You will also be provided a set of skills in solution building and finding common ground. Participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame.
Topics Covered
- Circle of influence and concern
- Team development
- Motivation and respect
- Belbin team roles
- Understanding conflict
- Preventing unnecessary conflict
- Methods to resolve conflict
- Resolution between team members
- Mediation in action
For more information or to enquire about a customized ifocus workshop, please phone +234-1-840-7116,
+234-803-212-4350, +234- 802-691-0990 or email info@skoptimalsolutions.com